Student Grievances and Misrepresentation

Student Grievance Procedures

Students with concerns or service requests should first contact the appropriate department for assistance. A list of concerns and departmental contact information is included in the table at the end of this section. The following information may also be helpful:

  • UA Grantham has an “open door” policy – any staff member or department can be contacted via phone or email.
  • Academic-related requests may be made by submitting the Academic Appeal Form available on GLife.
  • Grade appeals and similar academic concerns should be made following the policy outlined in the University Catalog. The appropriate UA Grantham personnel will analyze and then attempt to remedy the situation.
  • All student concerns or service requests will be routed to the appropriate department.
  • Appropriate UA Grantham staff members will analyze the concern or service request and attempt to remedy the situation, generally within five business days but no longer than 30 business days.
  • Students should include their UA Grantham student number (GID) in all correspondence.

Students whose concerns or service requests are not timely resolved at the departmental level may file a grievance with the University Ombudsman. The ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:

Office of the Ombudsman
University of Arkansas Grantham
2404 N University Ave.
Little Rock, AR 72207
ombudsman@grantham.edu

Students whose concerns are related to areas of noncompliance with DEAC standards and policies may address their concerns directly to:

Distance Education Accrediting Commission
1101 17th NW, Suite 808
Washington, D.C. 20036
Phone: (202) 234-5100

Students residing in NC-SARA participating states may address concerns to:

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
https://www.kansasregents.org/academic_affairs/private_out_of_state

If an individual (student, staff, or faculty) desires to make an anonymous complaint regarding UA Grantham’s compliance with federal and state regulations and DEAC accreditation standards and policies, please contact:

University of Arkansas Grantham Ethics Helpline
Phone: (844) 230-0005
Website: www.lighthouse-services.com/grantham

Additional Contact Information:

Concerns
Email Address
Phone Number
Academic Appeals and Concerns
GLife>Quick Links>Submit Academic Appeal
Contact your Student Advisor
ADA Accommodations
accommodations@grantham.edu
Admissions
admissions@grantham.edu
(800) 955-2527 ext. 4437
College of Business, Management, and Economics
mschigur@grantham.edu
(800) 955-2527 ext. 4323
College of Humanities and Social Sciences
tfreestone@grantham.edu
(800) 955-2527 ext. 4452
College of Nursing and Health Professions
crules@grantham.edu
(800) 955-2527 ext. 4628
College of Science, Engineering, and Technology
nmiller@grantham.edu
(800) 955-2527 ext. 4738
Financial Aid Department
finaid@grantham.edu
(866) 850-2980 ext. 839
Registration
registrations@grantham.edu
(800) 955-2527 ext. 4442
Student Accounts
studentaccounts@grantham.edu
(800) 955-2527 ext. 738
Student Advising
studentadvising@grantham.edu
Student Records
studentrecords@grantham.edu
(800) 955-2527 ext. 4562
Title IX (discrimination concerns)
titleix@grantham.edu
Transcripts
transcripts@grantham.edu
(800) 955-2527 ext. 4531
Transfer Credit Evaluation
evaluations@grantham.edu
(800) 955-2527 ext. 4615