Students with concerns or service requests should first contact the appropriate department for assistance. A list of concerns and departmental contact information is included in the table at the end of this section. The following information may also be helpful:

• UA Grantham has an “open door” policy – any staff member or department can be contacted via phone or email.
• Academic-related requests may be made by submitting the Academic Appeal Form available on GLife.
• Grade appeals and similar academic concerns should be made following the policy outlined in the University Catalog. The appropriate UA Grantham personnel will analyze and then attempt to remedy the situation.
• All student concerns or service requests will be routed to the appropriate department.
• Appropriate UA Grantham staff members will analyze the concern or service request and attempt to remedy the situation, generally within five business days but no longer than 30 business days.
• Students should include their UA Grantham student number (GID) in all correspondence.

Students whose concerns or service requests are not timely resolved at the departmental level may file a grievance with the University Ombudsman. The ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:

Students whose concerns are related to areas of noncompliance with DEAC standards and policies may address their concerns directly to:

Students residing in NC-SARA participating states may address concerns to:

If an individual (student, staff, or faculty) desires to make an anonymous complaint regarding UA Grantham’s compliance with federal and state regulations and DEAC accreditation standards and policies, please contact:

Additional Contact Information: